Skip to content

Accommodation Policy

Be Uninterrupted Inc. (Be Uninterrupted or BU) is committed to ensuring equal access and participation for persons with disabilities. We are committed to treating persons with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of persons with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Be Uninterrupted is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Be Uninterrupted understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Be Uninterrupted is committed to excellence in serving and providing goods, services or facilities to all customers including persons with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for persons with disabilities.

 

Training

We are committed to training all staff and volunteers that are responsible for taking care of our customers to receive training in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

In addition, we will train all persons who participate in developing the organization’s policies and we will train our employees and volunteers on delivering services in an accessible manner, specific to their roles. 

Training includes:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
  • our policies related to the Customer Service Standards
  • how to interact and communicate with people with various types of disabilities
  • how to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • how to use the equipment or devices available on-site or otherwise that may help with providing services to persons with disabilities. 
  • what to do if a person with a disability is having difficulty in accessing our Be Uninterrupted services or facilities.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of the training provided, including the dates which the training was provided and the number of individuals to whom it was provided.

 

Assistive Devices

Persons with disabilities may use their personal assistive devices when accessing our services.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services.

 

Communication

We communicate in ways that consider a person’s disability and their unique needs.. 

 

Service Animals

We welcome persons with disabilities and their service animals. 

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the need for the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

  • College of Audiologists and Speech-Language Pathologists of Ontario
  • College of Chiropractors of Ontario
  • College of Nurses of Ontario
  • College of Occupational Therapists of Ontario
  • College of Optometrists of Ontario
  • College of Physicians and Surgeons of Ontario
  • College of Physiotherapists of Ontario
  • College of Psychologists of Ontario
  • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our services:

  • explain why the animal is excluded
  • discuss with the customer another way of providing services.

 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them to our events. We notify customers of this by posting a notice on our website under the accessibility policy. 

 

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for customers with disabilities, Be Uninterrupted will notify customers promptly on the Be Uninterrupted website and/or by email. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services, if available.

 

Feedback Process

We recognize that even with our best efforts, there are no ‘one size fits all’ solutions for accessible communication. As such we request the support and collaboration of those who have accessibility needs, to help determine which method(s) of communication will be most mutually effective. You can help us make sure that we’re living up to the standards of our accessibility policy by providing us with your feedback. We are happy to provide accessible formats and communication support upon request. If you need accessibility support or have any questions or feedback for us on how we’re delivering on the commitments outlined above, please reach out to us using the contact information below. We’re looking forward to learning and growing with our community.

You can provide feedback, request accessible formats and communication support, request a copy of this policy, or provide a complaint at concierge@beuninterrupted.com. 

 

Information and Communications

We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request as described above. 

We communicate with persons with disabilities in ways that take into account their disability. When asked, we will provide information about our Be Uninterrupted and its services, including public safety information, in accessible formats or with communication supports:

  1. in a timely manner, taking into account the person’s accessibility needs due to disability; and
  2. at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If Be Uninterrupted determines that information or communications are unconvertible, the organization shall provide the requestor with:

  1. an explanation as to why the information or communications are unconvertible; and
  2. a summary of the unconvertible information or communications.

 

Employment

We notify employees, job applicants and the public that accommodation can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodation is available upon request. We consult with the applicants and provide or arrange suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.

We notify employees that support is available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:

  1. information that is needed in order to perform the employee’s job; and
  2. information that is generally available to employees in the workplace

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.

We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.

We will review the individualized workplace emergency response information:

  1. when the employee moves to a different location in the organization (if applicable);
  2. when the employee’s overall accommodations needs, or plans are reviewed; and
  3. when the employer reviews its general emergency response policies.

We have a written process for employees who have been absent from work due to a disability and require disability-related accommodation in order to return to work.

Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.

 

Changes to Existing Policies

Any policies of Be Uninterrupted that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

 

This document is publicly available. Accessible formats are available upon request.